Shipping and
Return Policy

Last Updated: 27 September 2024

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Thank you for shopping with Sword of God Jewelry. We want you to be completely satisfied with your purchase. Please read our Shipping and Returns policy carefully.

Shipping Information

Processing Time

• Orders are typically processed within [1-3 business days]. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

• We offer various shipping options, including [Standard, Expedited, etc.]. Shipping costs will be calculated at checkout based on your location and chosen shipping method.

• For the most part, shipping is free and covered by us, with the cost of shipping being included in the price of our products. We utilize USPS ground advantage. If you want expedited shipping, you can contact us and request it at your own extra expense.

• If your shipment cost greatly exceeds our regular shipping cost ($5-$6), you may be subject to paying for a portion of the shipping of said order.

Delivery Time

• Delivery times vary based on the shipping method selected and your location. Generally, you can expect delivery within [2-5 business days] for standard shipping. Expedited options may be available for faster delivery.

International Shipping

• We currently DO NOT ship internationally or outside the United States.

• Orders from outside the United States will be cancelled and your money refunded.

Returns Policy

Return Window

• We want you to love your purchase! If you are not completely satisfied, you may return items within [14 days] of receipt for a full or partial refund, provided they are in original condition.

Eligibility for Returns

• To be eligible for a return:

  • Items must be unused and in the original packaging.

  • Undamaged and in new condition still.

  • Proof of purchase is required (e.g., order number or receipt).

Return Process

1. Contact us at our "Contact Us" form or "Let's Chat" button to initiate a return.

2. We will provide you with instructions on how to return the item.

3. Please package the item securely to prevent damage during return shipping. We highly recommend you save the packing your item comes in to save yourself from spending money on return packaging.

Refunds

• Once we receive your returned item, we will inspect it and process your refund within [5-10 business days]. Refunds will be issued to the original payment method used at checkout. If there are issues, we will contact you.

Exchanges

• If you received a defective or incorrect item, please contact us. We will arrange for an exchange or replacement at no additional cost, pending return of original product.

Non-Returnable Items

• Certain items may be non-returnable, including [custom or personalized items, or any other exceptions]. Please check the product description for specific return eligibility.

Damaged or Lost Items

• If you receive a damaged item, take pictures and contact us, and we can arrange a return or exchange.

• If your package is lost, we will work with USPS to resolve your issue. You can also contact your local postmaster for assistance and to file a complaint with your delivery.